Privacy Policy
At Farm & Family Vets, we respect your privacy and want you to feel comfortable with how we look after your information, not just your pets. This policy explains what we collect, why we need it and how we protect it.
What we collect
When you contact us or use our veterinary services, we may collect information such as your:
- •name, address, phone number and email;
- •animal and veterinary care details;
- •appointments and communications with us;
- •billing and payment information; and
- •information you provide through our website, social media, forms or promotions.
We only collect information we reasonably need to provide our services and run our practice.
How we use your information
We may use your information to:
- •care for your animals and maintain their veterinary records;
- •manage appointments, treatments, referrals, prescriptions and payments;
- •contact you about your animal's care;
- •operate and improve our practice;
- •meet our legal and professional responsibilities; and
- •send you Farm & Family news, updates and offers where you have agreed to receive them.
How we keep your information safe
Our main veterinary practice management system is Covetrus Ascend, a cloud-based system used to securely manage our client, animal, clinical and practice records.
We may also use trusted providers such as veterinary laboratories, referral services, payment providers and technology services where needed to care for your animals or operate our practice. Some technology providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.
We maintain veterinary records in accordance with Queensland veterinary laws and take reasonable steps to protect the personal information we hold.
Keeping in touch
If you choose to receive Farm & Family Vets news, opening information, service updates or offers, we may contact you by email or other electronic means.
You can unsubscribe from marketing at any time.
Of course, we may still contact you, when necessary, about your appointments, account or your animal's care.
Your information, your choice
You can ask us to access or correct personal information we hold about you.
If you have any questions or concerns about how we've handled your information, please get in touch. We'll do our best to resolve your concern promptly.
Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC) about a privacy complaint.
Have questions about your records?
Our friendly team is always here to assist you.